24/7 Medical Surgical Unit

24/7 Medical Surgical Unit,
providing immediate,
walk-in treatment of medical and
surgical emergencies in adults.

Contents

What We Do

24/7 Care, coordinated with the intensive care units and operating room

The Team

Emergency physicians on duty 24/7 and specialist physicians on-call at all times

The Department and Ancillary Services

24/7 access to the hospital's laboratory and ancillary services

Organization of patient care

Rapid, comprehensive care provided by experienced bilingual emergency physicians

Qualiy

French and American quality and safety standards
What sets us apart

Practical Information

Arranging transportation to the American Hospital, equired documents

Financial Information

Billing and reimbursement, medical expense coverage agreements

Health Information

Health alerts issued by health authorities

What We Do

The 24/7 Medical Surgical Unit of the American Hospital of Paris is a consultation and care center featuring adapted, high-quality diagnostic and testing services.

Care is provided by a team of experienced emergency physicians. 

If deemed necessary, they can call on a specialist from one of the hospital’s specialized departments providing 24/7 on-call service. 

The American Hospital of Paris offers pediatric consultations. Find out more 


The Team

 

The Emergency Department is staffed by:

  • 7 experienced, bilingual emergency physicians, natives of France and English-speaking countries, all of whom have medical degrees in emergency medicine and over 15 years of experience in this field
  • 15 bilingual nurses
  • a team of bilingual administrative assistants

The medical and paramedical teams receive continuing education in cardiopulmonary resuscitation (Advanced Life Support).

The Emergency Department team is on duty round-the-clock. At minimum, the following persons are on-site at all times:

  • 1 emergency physician, 2 on weekends and during peak hours
  • 3 nurses during the day, 2 at night
  • 1 administrative assistant, every day from 7:00 am to midnight.

Chief of Service : Docteur Christophe CHAPON

Emergency physicians:
Docteur BURCOMBE Arthur
Docteur ELLRODT Axel
Docteur HANKE Barbara
Docteur KILMARTIN Anne
Docteur PAPON Benoît
Docteur SHIGGINS Richard

Care manager : Alexis CAVAILLON

The Unit and Diagnostic and Testing Services

24/7 Medical Surgical Unit

24/7 Medical Surgical Unit

The Unit features:

  • 1 patient reception room 
  • 2 nursing stations
  • 3 consultation offices, one of which is reserved for minor surgery
  • 1 specific care room with a crash cart to treat patients using “Procedure 81”, a procedure specific to the American Hospital of Paris (link to the description of Procedure 81) 

A short-term monitoring area is available on site for patients requiring constant surveillance or awaiting hospital admission.

The Unit also has a remote medicine partnership with the Neurology Department/Stroke Center of Bichat-Claude Bernard hospital in Paris.

Diagnostic and Testing Services available

To ensure optimal patient care, our emergency physicians have access to the hospital’s diagnostic and testing services.

  • The clinical laboratory operates 24/7 (a lab technician is on hospital premises at all times)
  • Department Medical imaging: operates 24/7 (a lab technician is on hospital premises at all times)
  • Doppler exams
  • Interventional services: interventional radiology, interventional cardiology, endoscopy

Organization of patient care

  • Triage - The nurses’ role is to personally welcome patients and anyone accompanying them upon their arrival, to define care priorities based on the needs expressed and/or observed and to determine the most appropriate place to administer treatment, based on these needs. The purpose of these actions is to improve the quality of care for patients and anyone accompanying them, as soon as they arrive at the hospital. These actions are performed in constant collaboration with the physician in charge of overseeing operations within the unit and managing the flow of patients.
  • Medical consultation -  The patient is examined by an emergency physician. 
  • Additional exams - Based on the patient’s clinical status, additional medical examinations may be prescribed by the emergency physician (laboratory tests, medical imaging; functional explorations) and performed on site.
  • A specialist’s opinion - If deemed necessary, the emergency physician can call on a specialist from one of the hospital’s specialized departments providing 24/7 on-call service, nights and weekends included.
  • Medical decision - 

Once the emergency physician has examined the patient and analyzed the results of any examinations prescribed, the patient will either be:

- Discharged,
- Admitted to the Unit for observation,
- Hospitalized (an intervention can be scheduled in the hospital’s 24/7 operating suite).

 If the patient does not wish to be admitted to the American Hospital of Paris, the emergency physician will coordinate transfer to the appropriate unit of another hospital, insofar as possible.

Discharge  - Upon being discharged from the 24/7 Medical Surgical Unit, the patient will receive:

-   Prescriptions
-   Exam results (lab work and imaging)
-   A bill indicating the amount he or she will be asked to settle with the Unit’s secretary

Going home - Patients may be brought home by:

 

  • Ambulance, a non-emergency medical transport service or a government-regulated taxi, provided they have a medical prescription and their health status necessitates such means.
  • By the patient’s own means, his or her health status permitting.

Minors must be accompanied by an adult when they are discharged.

Quality

Quality and safety of care

A dual evaluation process is used to assess the Emergency Department’s organizational structure, the quality and safety of the care it provides and the professionalism of its medical and healthcare teams.

  • The Emergency Department is evaluated every four years by the French health authorities as part of the healthcare establishment certification process performed by the Haute Autorité de Santé.
  • In addition, it voluntarily undergoes an evaluation every three years by the Joint Commission, the American organization that accredits hospitals in the United States. The American Hospital of Paris is currently the only civil establishment in the world, outside the United States, to be accredited by the Joint Commission according to American standards.

Through this dual evaluation process, the hospital is able to consistently meet the highest standards in terms of patient safety and treatment efficacy.

What sets us apart

  • Experienced emergency physicians
  • Availability of ancillary services and a wide range of specialists if needed
  • Limited average wait time
  • Bilingual team (English/French)
  • Availability of Japanese interpreters on-site, or by telephone nights and weekends

Pratical Information

Arranging transportation to the 24/7 Medical Surgical Unit of the American Hospital of Paris 

You can ask the medical team taking care of you (emergency medical services or fire department) to contact the 24/7 Medical Surgical Unit of the American Hospital of Paris at 01 46 41 25 25.

The emergency physicians of the Emergency Department and your paramedics team will determine the advisability of transporting you to the American Hospital of Paris and, if need be, organize your arrival within the Department to ensure optimal efficiency and safety.

What to bring

  • All current prescriptions and medications
  • Important medical documents (e.g. electrocardiogram test results)
  • Personal ID
  • Means of payment

Financial Information

Billing and reimbursement

Billing by the 24/7 Medical Surgical Unit includes:

  • A flat hospital fee (not reimbursed by Assurance Maladie, the French national health insurance)
  • Where applicable, a flat fee for equipment/materials used (not reimbursed by Assurance Maladie)
  • Emergency physician fees (not reimbursed by Assurance Maladie)

Your supplementary insurance policy may or may not cover the fees that are not reimbursed by Assurance Maladie.

Your bill may increase if additional prescriptions were made for:

  • Imaging exams
  • Laboratory exams
  • Functional exploration exams
  • Consultation with a specialized physician 

A medical expense claim form will be issued for all consultations and medical examinations (imaging, lab work, explorations…) in order to obtain reimbursement from Assurance Maladie as well as from your supplementary/private insurer(s), depending on your policy.
It is possible that certain procedures or exams will not be billed immediately at discharge, especially at night and on weekends, due to the operating hours of the department in question (imaging, lab, etc.). In this case, an additional bill (or the full bill) will be sent to your home at a later time. 

Health Information

Health alerts

The latest health alerts issued by the French health authorities are published on the website of the French Ministry of Social Affairs and Health and include epidemics, hazardous product warnings and weather-related alerts. In some cases, practical recommendations for the general public are also published.

http://www.sante.gouv.fr/alertes-sanitaires.html

What to do in the event of an emergency

Phone numbers:

  • 15: Emergency services
  • 18: Fire department
  • 112: Emergency call from a mobile phone

The following sites contain recommendations on how to respond to a medical emergency, including lifesaving actions to help victims of heart attack:

http://www.sfmu.org/fr/public
Société Francophone de Médecine d’Urgence: useful information to help you recognize an emergency and take appropriate action.

http://www.croix-rouge.fr/Je-me-forme/Particuliers/Les-6-gestes-de-base
Croix Rouge Française: first aid skills you should know to assist victims who are choking, bleeding or unconscious.

http://www.fedecardio.com/1vie3gestes/
Site published by the Fédération Française de Cardiologie dedicated to teaching the general public first aid skills to assist heart attack victims

http://www.pompiers.fr/index.php?id=10
Fédération Nationale des Sapeurs Pompiers de France: tips on how to respond to an emergency and learn important lifesaving skills.

Top

Contact Information

24/7 Care

63, boulevard Victor Hugo 92200 Neuilly-sur-Seine FRANCE

Telephone : + 33 (0)1 46 41 25 25

Our Healthcare Professionals

Our team of Emergency Physicians.

American Hospital of Paris - 63, Bd Victor Hugo 92200 Neuilly-sur-Seine - France - Tél : +33 (0)1 46 41 25 25

HDN CODE

American Hospital Of Paris